Verifying Your mamat24 Account
Account verification is how we confirm your identity matches the payment details on file — it's not a hurdle, it's the layer that stops anyone else from touching your balance. We ask for a copy of your Malaysian IC (MyKad front and back) and, in some cases, a recent utility bill or bank statement. Upload them through the verification section in your
account settings. Once our team reviews the documents, your account moves to verified status and withdrawal requests process without the extra check each time. The whole flow works from your phone camera — no scanner needed.
- Locate the verification section — After logging in, go to Account Settings and tap Verify Identity. The page lists exactly which documents are required for your account tier.
- Upload your Malaysian IC — Take a clear photo of your MyKad front and back. The image must show all four corners — blurry or cropped uploads will be returned for a retake.
- Add a supporting document if requested — Some accounts need one additional document, such as a Maybank2u or CIMB Clicks statement dated within the last three months, to confirm your registered address.
- Await review and verified status — Our team reviews submissions and updates your account status. You'll see the verified badge in your profile once the check is complete, and withdrawals proceed normally from that point.