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How mamat24 Handles Your Personal Information

Your account with us involves real data — your contact details, your payment methods like Touch 'n Go eWallet or Boost, and your activity on the platform.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay payment details protectedYou can request, correct or remove your dataCookies explained clearlyContact us directly on privacy matters
mamat24 How mamat24 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of how we store and process your data is built around keeping your account secure and your payment details private. We use SSL encryption across all connections, and your Touch 'n Go eWallet, Boost or GrabPay transaction records are never exposed to unrelated third parties. Account security, cookie use, data retention and your rights as a user are not afterthoughts here — they are part of how the platform is built.

Cookies and Session Data

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on certain account changes. We do not store raw payment credentials — payment processing runs through the respective e-wallet or banking gateway directly.

Data Retention

We keep your account data while your account is active. After closure, records are retained for the period required under applicable financial regulations, then securely deleted or anonymised.

Your Rights

You have the right to access, correct or request deletion of your personal data, subject to what local law permits. Submit a request through live chat or email and our team will action it within a reasonable period.

PRIVACY CONTACT PATHS

How to Reach Us on Privacy Questions

If you have a question about your data, want to request a copy of what we hold, or need to correct something on your account, reach out through any of the channels below. We handle privacy requests separately from general account support so your query goes to the right team without delay.

Live Chat Start a live chat session from any page on mamat24. Privacy queries are flagged to the account team, who will respond within the same session where possible.
Email Support Send your data request or privacy concern to our support email. Include your registered account name so we can locate your profile and respond accurately.
Account Help Centre Log in, head to account settings and use the Help section to submit a formal data request. This creates a tracked ticket so you can follow the status of your query.

Common Questions About Your Privacy on mamat24

These are the questions we get asked most often about data, privacy rights and how your information is used on the platform. If your question is not covered here, live chat or email will get you a direct answer from the account team.

We collect your name, email, contact number and your chosen payment method — such as Touch 'n Go eWallet, Boost or GrabPay. We also log device and session data for security verification.

Payment details are passed only to the relevant payment processor — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — to complete your transaction. We do not share this with unrelated third parties.

Log into your account, go to the Help section in account settings and submit a data access request. Alternatively, email us with your registered account name and we will respond with the relevant details.

Yes, subject to what local law permits and our financial record-keeping obligations. Submit a deletion request through live chat or email. We will confirm what can be removed and the timeline for doing so.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings; note that disabling session cookies may affect your login experience.

Account data is retained for the period required under applicable financial regulations after closure, then securely deleted or anonymised. You can ask our team for the specific retention period that applies to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.