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What You Agree To When You Use mamat24

These Terms & Conditions set out the rules that apply to every account on mamat24 — from how you open one to how your Touch 'n Go eWallet, Boost, or GrabPay transactions are handled.

Account eligibility depends on local lawTouch 'n Go eWallet, Boost, GrabPay coveredOne account per personChanges notified before taking effectContact us to raise a dispute

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HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Your account security and the integrity of your transaction records sit at the centre of how we operate. We collect only what is needed to run your account — identity verification, wallet linkage and transaction history. We do not share your data with third parties outside of what payment processors like Touch 'n Go eWallet, Boost, and GrabPay require to clear a transaction. You can request a copy of your account data or ask us to close your account at any time by contacting support. Players in Ipoh or anywhere else in Malaysia have the same rights and the same process.

Account Data Retention

We retain your account and transaction records for as long as your account is active and for a period afterward as required by our operational obligations. You may request a copy of what we hold.

Wallet Security

Linking your Touch 'n Go eWallet, Boost, or GrabPay account ties those credentials to your profile. Deposits and withdrawals must use a wallet registered in your own name — third-party wallets are not accepted.

Cookies and Browser Data

We use cookies to keep your session active across your mobile browser and to remember your account state. You can manage cookie preferences in your device browser settings without affecting core account functions.

Requesting Account Changes

To update your registered details, close your account, or raise a dispute about how a term was applied, contact support through live chat or email and quote your account reference number.

How These Terms Govern Your Account and Wallet

mamat24 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you confirm that you are accessing the platform in a region where doing so is permitted under local law. mamat24 reserves the right to suspend or close any account found to be in breach of these terms — including

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accounts where multiple profiles are linked to the same device, the same DuitNow-registered identity, or the same FPX banking credential. Deposits made via Touch 'n Go eWallet, Boost, or GrabPay are credited to your account wallet once the transaction is confirmed by the relevant payment network;
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we do not control the time that network takes to confirm. Withdrawals are processed after our verification step, which may require you to confirm your identity via the same payment method used to deposit. Account funds may not be transferred to another account holder. Any attempt
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to exploit a technical error or manipulate account balances is a breach of these terms and may result in account closure and forfeiture of the relevant balance. We may update these Terms & Conditions at any time; we will notify you before material changes take effect,
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and continued use of the account after that notice means acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About These Terms

If any part of these Terms & Conditions is unclear, or if you believe a rule has been applied incorrectly to your account, our support team is the right place to start. Raise a query through live chat on the site, send us an email, or use the in-app contact form — whichever fits where you are. We aim to respond to all account and policy queries; complex cases that involve transaction records may take longer to resolve than general questions.

Live Chat Start a live chat session directly from the mamat24 site or app. For account and terms queries, chat is the fastest path to getting a written response you can refer back to.

Email Support Send a detailed account query by email when you need to attach screenshots, transaction references or dispute evidence. We reply to every email; response time varies by case complexity.

In-App Contact Form The contact form inside your account dashboard lets you log a terms or payment query while you are already signed in, so we can pull your account context without back-and-forth.

Questions About mamat24 Terms & Conditions

These are the questions we get most often about how our Terms & Conditions work in practice. If yours is not here, live chat or email support can give you a direct answer tied to your specific account.

They apply to every account holder on mamat24, wherever local law permits access. Opening an account or making a deposit via Touch 'n Go eWallet, Boost, or GrabPay constitutes acceptance of the current terms.

We notify you before material changes take effect. If you continue using your account after that notice, you accept the updated terms. We keep a record of previous versions on request.

No. One account per person is a core rule. Accounts linked to the same identity document, the same FPX banking credential, or the same DuitNow-registered number are treated as duplicates and may be closed.

Contact support via live chat or email with your account reference and the transaction details. Cases involving wallet payments — Boost, GrabPay or Touch 'n Go eWallet — may require you to share the payment confirmation from your e-wallet app.

Submit a data request through the in-app contact form or by email. Include your registered name and account reference. We will respond with the records we hold within a reasonable period.

Accounts may be closed for breach of terms — including duplicate accounts, use of a third-party wallet, attempted exploitation of technical errors, or access from a jurisdiction where local law does not permit it.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use mamat24

Data, Security and Your Rights Under These Terms

Account Data Retention

Wallet Security

Cookies and Browser Data

Requesting Account Changes

Contact Us About These Terms

Questions About mamat24 Terms & Conditions

01 Who do these Terms & Conditions apply to?

02 What happens if mamat24 updates the Terms & Conditions?

03 Can I have more than one account?

04 What is the process if I want to dispute a transaction?

05 How do I request a copy of my account data?

06 Under what circumstances can my account be closed under these terms?

Terms & Conditions

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